Where are you located ?

Our courses will either take place at 648 Hanworth Road and or in our professional beauty salon in Whitton, Twickenham. You can find directions to us there

How can I book and pay for the course ?

To book a course through Beautiful World Training Academy you can either call or email us to confirm availability. Use our course calendar to check out what courses we have running over the next few months. We accept bank transfers or cash and aim to have the course paid for 7 days prior to the start date of the course.

Do I pay for parking ?

Parking is available off street however public transport may be a better form of travel as there are parking restrictions.Please check PARKING facilities prior to booking

Do you offer finance for any of the courses ?

In short, No. If you require funding to help pay for your course please look through either government funded means or third-party.

How come your courses duration are shorter than college or higher education ?

Because we provide intensive small group training sessions with hands-on practical work, the learning curve is shorter whilst remaining in the specifications of the NVQ. With smaller numbers of students, we can monitor your learning rate and help you gain experience in fields you might struggle with, faster.

Course cancellation policies ?

All course fees for VTCT registration are non-refundable and non-transferable. If there is a reason for the cancellation or non-attendance, consideration will be made at the discretion of Beautiful World Training Academy. If its possible to re-book your course we will do so – Proof may be required in the form of a doctors note or similar, applicable to the situation. If you can not make a course or specific day on the course then a minimum of 3 days notice is required else course fees may be forfeited. Please see our contact page to get in touch.

What happens if Beautiful World Training Academy cancels a course ?

In the event of tutor sickness or lack of numbers, we aim to give at least 24-48 hours notice via telephone to students. Alternate days will be chosen or refunds will be issued depending on the situation. Travel costs/accommodation fees will not be the responsibility of Beautiful World Training Academy and as such not refunded.

Customer Service Policy - Beautiful World Training Academy

1. Purpose

Beautiful World Training Academy (BWTA) is committed to delivering a professional, courteous and responsive service to all learners, clients, visitors and stakeholders.

This policy outlines our commitment to providing high standards of customer service and ensuring every individual is treated fairly, respectfully and professionally throughout their journey with the Academy.

2. Scope

This policy applies to:

Prospective learners
Current learners
Academy clients
Visitors
Employers
Awarding organisations
Staff, tutors, assessors and administrative personnel

3. Our Customer Service Commitment

BWTA is committed to:

Treating everyone with dignity, courtesy and respect.
Providing clear, honest and accurate information.
Responding to enquiries promptly and professionally.
Delivering high-quality education and customer care.
Supporting learners throughout their qualification.
Protecting confidentiality and personal information.
Listening to feedback and continually improving our services.
Promoting equality, diversity and inclusion in all aspects of our work.

4. Communication Standards

We aim to ensure that all communication is professional, courteous and timely. Where possible we aim to:

Respond to email enquiries within two working days.
Respond to telephone and online enquiries during normal business hours.
Keep learners informed of important information regarding their courses, assessments and examinations.
Provide clear explanations regarding entry requirements, fees, assessment processes and certification.

Where additional time is required to investigate an enquiry, we will keep the individual informed of progress.

5. Learner Support

We recognise that learners require support throughout their learning journey. BWTA aims to:

Provide an informative induction.
Explain qualification requirements clearly.
Offer guidance throughout the programme.
Provide constructive assessment feedback.
Respond to reasonable requests for academic support.
Maintain regular communication throughout the course.

Learners are expected to engage professionally, attend scheduled training, and communicate respectfully with staff and fellow learners.

6. Client Care

All Academy clients will receive:

Professional consultations.
Honest advice regarding treatment suitability.
Information regarding risks, benefits and expected outcomes.
Opportunities to ask questions before providing consent.
Respect for privacy, dignity and confidentiality.

Where treatments are provided by supervised learners, this will always be explained before treatment commences.

7. Equality, Diversity and Inclusion

BWTA is committed to providing an inclusive learning environment free from discrimination, harassment or victimisation. Everyone will be treated fairly regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Reasonable adjustments will be considered where appropriate.

8. Confidentiality and Data Protection

BWTA is committed to protecting personal information in accordance with UK GDPR and the Data Protection Act 2018. Personal information will only be collected, processed and stored where there is a legitimate business or legal purpose. Information will not be shared with third parties unless required by law or with appropriate consent.

9. Feedback and Complaints

We value all feedback as an opportunity to improve our services. Individuals are encouraged to raise concerns as soon as possible so they can be addressed promptly. Where concerns cannot be resolved informally, they will be managed in accordance with the BWTA Complaints Policy. Constructive feedback is welcomed and considered as part of our continuous quality improvement process.

10. Staff Responsibilities

All staff, tutors and assessors are responsible for:

Demonstrating professionalism at all times.
Providing accurate information.
Maintaining confidentiality.
Responding courteously to enquiries.
Following BWTA policies and procedures.
Treating all learners and clients fairly.
Reporting customer concerns where appropriate.
Supporting continuous improvement.

11. Monitoring and Continuous Improvement

Customer service standards are monitored through:

Learner feedback.
Client feedback.
Complaints and compliments.
Internal quality assurance activities.
Standardisation meetings.
Management review meetings.

Customer Service Policy